THE PROBLEM FACED BY THE ORGANIZATIONChallenges Presented to Our Team
Lux Event Rentals' customers experienced frustration when placing their orders on their previous website. LER also failed to find a way for their staff to track their time. There was extreme disorganization in the warehouse with an overwhelming amount of inventory that made it seem impossible to organize. This led to items taking more than one hour to find within the warehouse.
- Improve sales and operations and order loading / unloading:
Our consultants identified an opportunity to increase sales and revenue but streamlining operations and creating a better workflow in the warehouse to efficiently prepare orders and schedule deliveries.
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Reorganize the Warehouse and Create an Inventory Management System:
To understand how and when rentals were being rented, replaced, damaged or in need of repair, we determined the need to create an inventory management system. However, before creating the system, it would require us to re-organize the warehouse and create specific zones for items in order to facilitate an inventory count. - Optimize the website to help increase online sales:
We determined the website needed to be optimized and streamlined to promote more user activity in online ordering. We also found that we needed to integrate a delivery tracking system, date selection and order details mechanism to keep all operations for the company on one platform (Shopify).
OUR PROCESS AND SOLUTIONSImplemented Solutions
Carrita Cloud & Associates began to implement our proven strategies and solutions to create more efficiency and sustainability in the Lux Event Rentals brand.
Our process is shown below. Our strategies and processes are unique to our consulting firm, however our process included the following steps to ensure successful delivery of results to our Client.
Our process is shown below. Our strategies and processes are unique to our consulting firm, however our process included the following steps to ensure successful delivery of results to our Client.
The client provided our team with an in-depth breakdown of their challenges due to lack of structure and systems
The assigned Consultant consulted with members of our design team and systems team to create a custom plan.
RE-ORGANIZATION
Once the plan was approved by the Client, our team facilitated the reorganization of the Client's warehouse and the revamp of their website.
After reorganizaton, our team created driver route tracking, customer management, inventory management and personnel management policies, handbooks and systems.
MEASURABLE RESULTSOur Client Results
Lux Event Rentals staff are now able to use a mobile app with GPS tracking to track their hours. The administration team now enjoys a more streamlined and semi-automated process in obtaining details from their clients by receiving 85% of their order details from one checkout experience.
The company's operations are more streamlined with a Lowe's inspired and organized warehouse with overhead signage, row numbers and bay numbers to keep all items organized. All trucks are equipped with Ipads to assist in delivery and setup. The Human Resources department now has all of the required documentation on file for all of their personnel including personnel folders, job descriptions, disciplinary action and performance review documents.
The company's operations are more streamlined with a Lowe's inspired and organized warehouse with overhead signage, row numbers and bay numbers to keep all items organized. All trucks are equipped with Ipads to assist in delivery and setup. The Human Resources department now has all of the required documentation on file for all of their personnel including personnel folders, job descriptions, disciplinary action and performance review documents.
By the numbers, the effort:
- Reduced loading time by 43%
- Decreased administrative work time by 50%
- Lowered the risk of employment auditing by 95%
- Increased online ordering by 34%
Experience